ORDERS PLACED BEFORE 2:00 PM ARE HANDED OVER TO OUR PARTNERED SHIPPING COMPANY, YURTIÇI KARGO, ON THE SAME DAY. PLEASE NOTIFY US IF YOUR ORDER IS URGENT. ONCE YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE AN SMS CONTAINING THE TRACKING NUMBER. OUR STORE IS CLOSED ON HOLIDAYS AND SUNDAYS. SINCE WE CANNOT DELAY OR CHANGE THE DELIVERY DATE AFTER SHIPPING, PLEASE CONSIDER THE ABOVE INFORMATION WHEN PLACING YOUR ORDER.

IF YOUR ADDRESS IS WITHIN 7.5 KM OF OUR STORE, YOU CAN CHOOSE THE SAME-DAY COURIER DELIVERY OPTION. IN THIS CASE, ORDERS PLACED BETWEEN 12:00 AM AND 7:00 PM WILL BE DELIVERED TO YOUR ADDRESS ON THE SAME DAY BETWEEN 12:00 PM AND 7:00 PM BY OUR PARTNERED COURIERS, BANABIKURYE.

ORDERS RECEIVED BEFORE 2PM SHIPPED ON THE SAME DAY. WE SEND ALL OF OUR INTERNATIONAL ORDERS WITH DHL EXPRESS - GOGREEN IN ORDER TO OFFSET CO2 EMISSIONS. THERE MAY BE LOCAL TAXES AND IMPORT DUTIES FOR YOUR ORDER DEPENDING ON THE DESTINATION, ONCE YOUR PACKAGE SUBMITTED TO DHL EXPRESS YOU WILL BE INFORMED VIA E-MAIL ABOUT TAXES AND IMPORT DUTIES. YOU MAY BE REQUIRED TO PAY THE FEES TO THE COURIER AT DELIVERY OR VIA BANK TRANSFER. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION ON THAT SUBJECT. YOU WILL RECEIVE AN EMAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED FROM OUR STORE, APPROX. 1-2 BUSINESS DAYS FROM ORDER DATE. OUR STORE IS CLOSED ON HOLIDAYS AND SUNDAYS. PLEASE PLAN ACCORDINGLY SINCE WE ARE NOT ABLE TO DELAY SHIPPING TIMES.

BUYER IS RESPONSIBLE FOR ANY CUSTOMS CHARGES THAT MAY BE APPLIED TO THE PACKAGE. WE KINDLY REMIND YOU WE DO NOT RESPONSIBLE FOR ANY ACTIONS TAKEN BY CUSTOMS DURING DELIVERY, CUSTOMS DETERMINES THESE CHARGES, AND WE HAVE NO WAY OF KNOWING WHAT THESE CHARGES MAY BE. IF YOU REFUSE YOUR ORDER OR IF WE CANNOT DELIVER THE ITEMS BECAUSE OF WRONG OR INCOMPLETE INFORMATION, SHIPPING AND ANY OTHER FEES (SUCH AS IMPORT TAXES AND DUTIES) THAT MAY HAVE BEEN ADDED WILL BE DEDUCTED FROM YOUR REFUND.

WE ACCEPT RETURNS AND EXCHANGES FOR ALL UNUSED PRODUCTS WITH UNDAMAGED PACKAGING. PLEASE ENSURE THAT THE ITEMS YOU WISH TO RETURN ARE IN THEIR ORIGINAL PACKAGING AND SECURELY PACKED TO AVOID DAMAGE DURING SHIPPING. SEND THE ITEMS VIA OUR PARTNERED SHIPPING COMPANY, YURTIÇI KARGO, TO OUR STORE, AND INFORM US VIA EMAIL, INCLUDING YOUR ORDER NUMBER AND DETAILS ABOUT THE ITEMS YOU WISH TO RETURN. RETURNS MUST BE SENT USING THE MERCHANT’S ACCOUNT PRIVILEGES; PACKAGES SENT WITHOUT THIS OR WITH CASH ON DELIVERY WILL NOT BE ACCEPTED.

RETURNED ITEMS MUST REACH US WITHIN 14 DAYS. ONCE WE CONFIRM THAT THE PRODUCTS ARE IN THEIR ORIGINAL PACKAGING, UNUSED, AND FREE OF DAMAGE, THE REFUND WILL BE PROCESSED TO THE ORIGINAL CREDIT/DEBIT CARD WITHIN 4 BUSINESS DAYS.